Transition to Provincial Ombudsman for Municipal Ombudsman Services

On November 28, 2022, the General Government Committee of Clarington approved a resolution to transition municipal ombudsman services from ADR Chambers to the Provincial Ombudsman. This decision was outlined in Report LGS-020-22. The committee resolved to repeal By-law 2016-077, which appointed ADR Chambers as the Municipal Ombudsman for Clarington, and to terminate the services with ADR Chambers. The municipality will now utilize the services of the Provincial Ombudsman. Additionally, staff were directed to update Clarington's website with the contact information for the Ontario Ombudsman, applicable if the formal complaint process has been exhausted in accordance with the Public Complaint Handling Policy (Policy F13). All interested parties were to be advised of the Council's decision regarding this transition.